Confirm a request using contact details on the provider's official site before sharing sensitive files. The sender's display name is not verification.
What to check
- Domain
- reference and verified support channel
Follow the provider’s exact request. Match the document date, name and account details, then record what you sent and where.
A decision to avoid
Trusting a profile picture or logo as proof of identity.
Your next action
- Confirm a request using contact details on the provider's official site before sharing sensitive files. The sender's display name is not verification.
- Follow the provider’s exact request. Match the document date, name and account details, then record what you sent and where.
- Keep the dated document or reference that supports the answer.
Questions about this decision
What should I check first?
Confirm a request using contact details on the provider's official site before sharing sensitive files. The sender's display name is not verification.
Which information do I need for this decision?
Domain, reference and verified support channel.
Which mistake should I avoid here?
Trusting a profile picture or logo as proof of identity.
How do I check domain?
Locate the actual dated record for Domain. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
How do I check reference and verified support channel?
Locate the actual dated record for reference and verified support channel. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
What should I do if a required detail is missing?
Mark it as unresolved. Ask for that precise detail before choosing; do not substitute an advertised example for your own document.
What is the next practical step?
Follow the provider’s exact request. Match the document date, name and account details, then record what you sent and where.
How can I verify the explanation?
Use the documents listed above. Check quoted amounts and dates in the original record; use the official reference links for the organisation’s guidance.
