Use official reporting and banking channels and preserve the transaction trail. Be precise about what happened rather than guessing the identity of the offender.
What to check
- Dates
- amounts
- references and communication records
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
A decision to avoid
Paying a recovery service that guarantees it can retrieve every loss.
Your next action
- Use official reporting and banking channels and preserve the transaction trail. Be precise about what happened rather than guessing the identity of the offender.
- Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
- Keep the dated document or reference that supports the answer.
Questions about this decision
What should I check first?
Use official reporting and banking channels and preserve the transaction trail. Be precise about what happened rather than guessing the identity of the offender.
Which information do I need for this decision?
Dates, amounts, references and communication records.
Which mistake should I avoid here?
Paying a recovery service that guarantees it can retrieve every loss.
How do I check dates?
Locate the actual dated record for Dates. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
How do I check amounts?
Locate the actual dated record for amounts. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
What should I do if a required detail is missing?
Mark it as unresolved. Ask for that precise detail before choosing; do not substitute an advertised example for your own document.
What is the next practical step?
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
How can I verify the explanation?
Use the documents listed above. Check quoted amounts and dates in the original record; use the official reference links for the organisation’s guidance.
