Contact the affected bank or provider through a verified channel and follow its containment instructions. Keep evidence without continuing the conversation.
What to check
- Information disclosed
- payment records and screenshots
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
A decision to avoid
Sending more documents to someone promising to reverse the original scam.
Your next action
- Contact the affected bank or provider through a verified channel and follow its containment instructions. Keep evidence without continuing the conversation.
- Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
- Keep the dated document or reference that supports the answer.
Questions about this decision
What should I check first?
Contact the affected bank or provider through a verified channel and follow its containment instructions. Keep evidence without continuing the conversation.
Which information do I need for this decision?
Information disclosed, payment records and screenshots.
Which mistake should I avoid here?
Sending more documents to someone promising to reverse the original scam.
How do I check information disclosed?
Locate the actual dated record for Information disclosed. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
How do I check payment records and screenshots?
Locate the actual dated record for payment records and screenshots. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
What should I do if a required detail is missing?
Mark it as unresolved. Ask for that precise detail before choosing; do not substitute an advertised example for your own document.
What is the next practical step?
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
How can I verify the explanation?
Use the documents listed above. Check quoted amounts and dates in the original record; use the official reference links for the organisation’s guidance.
