Downloading loan documents on a shared computer
Avoid saving sensitive files to a public device and sign out of accounts when finished. Check downloads and browser sessions before leaving.

What to check
- Downloaded files
- active sessions and device access
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
A decision to avoid
Assuming closing one tab removes saved documents and account access.

Your next action
- Avoid saving sensitive files to a public device and sign out of accounts when finished. Check downloads and browser sessions before leaving.
- Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
- Keep the dated document or reference that supports the answer.
Questions about this decision
What should I check first?
Avoid saving sensitive files to a public device and sign out of accounts when finished. Check downloads and browser sessions before leaving.
Which information do I need for this decision?
Downloaded files, active sessions and device access.
Which mistake should I avoid here?
Assuming closing one tab removes saved documents and account access.
How do I check downloaded files?
Locate the actual dated record for Downloaded files. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
How do I check active sessions and device access?
Locate the actual dated record for active sessions and device access. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
What should I do if a required detail is missing?
Mark it as unresolved. Ask for that precise detail before choosing; do not substitute an advertised example for your own document.
What is the next practical step?
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
How can I verify the explanation?
Use the documents listed above. Check quoted amounts and dates in the original record; use the official reference links for the organisation’s guidance.
