Check the new address before arranging the old connection’s end date. Coverage, installation and billing are separate confirmations. Keep a short record so a move does not depend on an unconfirmed activation promise.
Confirm the exact property
Give the provider the street address and unit details. Ask whether the service is available now or merely planned. Identify the fibre network operator and whether an existing installation can be used. Where landlord or building access is needed, obtain that arrangement before scheduling work; do not infer a universal permission rule.
Keep old and new timelines separate
Record the cancellation notice, last bill, installation appointment and confirmed activation separately. Afrihost’s relocation guide describes its own process and equipment instructions [1]. Follow your provider’s instructions about equipment rather than moving every device by appearance. Mark requested work differently from completed work.
Price the transition
Add any confirmed relocation, installation or exit charges to the overlap period. Decide which work or study tasks need backup connectivity and price that separately. After activation, verify service and billing before treating the move as complete. Keep references for missed appointments or unexpected invoices so the query has a clear timeline.
Track the move with confirmed milestones
Use a checklist with address eligibility, building access, installation, activation, old-service closure and billing reconciliation. Keep requested, scheduled and completed as different statuses. If work is delayed, ask which charges still apply and keep the response rather than estimating a refund. Identify the equipment that stays at the property and the equipment you are instructed to take. Compare your essential work or study requirements with the backup connection available during the gap. Once the new line works, inspect the first invoice and any final old-service bill before closing the relocation record.
A calculation you can check
Fictional transition: R500 old-service overlap + R700 installation + R200 backup data = R1,400 moving connectivity cost. These invented amounts are separate from the new ongoing monthly bill.
Questions about this decision
Does coverage mean immediate activation?
Ask for the actual installation and activation status. Coverage alone is not a completed connection.
Can I take the existing fibre equipment?
Follow the provider’s instructions for each device. Afrihost’s guide distinguishes equipment involved in a move; other providers need their own check.
What should I tell the new provider?
Give exact address, unit, existing installation details and the intended move date through the official route.
When should the old service end?
Use the notice terms and your need for overlap, while keeping unconfirmed activation separate.
Can I keep the same package?
Confirm network availability and current terms at the new address instead of assuming a package transfers unchanged.
How do I budget backup data?
List essential tasks, likely duration and an actual data quotation; keep it separate from fibre charges.
What if installation is missed?
Keep the reference and request an updated appointment and billing explanation from official support.
When is the relocation complete?
Verify working service, the new bill and resolution of old-account or equipment obligations.