An OTP can authorise access or a transaction. Read the bank's message and never give the code to a caller claiming to process a loan.
What to check
- The actual bank message and the action it describes
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
A decision to avoid
Treating an OTP as an ordinary application reference.
Your next action
- An OTP can authorise access or a transaction. Read the bank's message and never give the code to a caller claiming to process a loan.
- Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
- Keep the dated document or reference that supports the answer.
Questions about this decision
What should I check first?
An OTP can authorise access or a transaction. Read the bank's message and never give the code to a caller claiming to process a loan.
Which information do I need for this decision?
The actual bank message and the action it describes.
Which mistake should I avoid here?
Treating an OTP as an ordinary application reference.
When should I review this decision?
Review it when the amount, date or condition you used changes. Keep the previous version so you can identify what changed.
How do I check the actual bank message and the action it describes?
Locate the actual dated record for The actual bank message and the action it describes. Compare it with the other records in this checklist; ask the organisation responsible for any unexplained difference.
What should I do if a required detail is missing?
Mark it as unresolved. Ask for that precise detail before choosing; do not substitute an advertised example for your own document.
What is the next practical step?
Pause the requested action. Locate the organisation’s contact independently and verify the specific recipient, document or payment request there.
How can I verify the explanation?
Use the documents listed above. Check quoted amounts and dates in the original record; use the official reference links for the organisation’s guidance.
